Commerce FAQ | FESTIA & LitTerra
Common store information for purchases made through FESTIA.co. This page applies to both FESTIA and LitTerra products sold on this store.
Shipping & delivery｜配送與到貨
Where do you ship?
Available destinations, shipping methods, charges and estimated delivery dates are shown after you select your market and enter the delivery address at checkout. 可配送地區、運送方式、費用與預計到貨時間，均以結帳頁依市場與地址顯示的資訊為準。
How long does order processing take?
Paid orders are normally picked and packed within 1–2 business days. Delivery time begins after dispatch and varies by destination and carrier. 付款完成後通常於 1–2 個工作日內完成揀貨與包裝；實際運送時間依目的地與物流商而異。
How can I track my shipment?
After dispatch, we send an email containing the carrier and tracking number. If tracking does not update or the parcel is significantly delayed, contact customer support. 出貨後會以電子郵件提供物流商與運單號；如長時間未更新或嚴重延遲，請聯絡客服。
Read the full Shipping Policy｜查看完整配送政策
Returns & refunds｜退換貨與退款
How do I request a return or exchange?
Contact customer support within 7 days of delivery and include your order number, the reason for the request, and clear photos or video when the item is damaged, defective or incorrect. 請於收貨後 7 日內聯絡客服，提供訂單編號、申請原因；如商品破損、故障或錯誤，請附清晰照片或影片。
Who pays return shipping?
For a confirmed product or fulfillment issue, FESTIA will arrange the appropriate remedy and cover applicable return shipping. For a change-of-mind or incorrect selection, the customer is responsible for return shipping and the item must be unused, complete and in resalable condition. 經確認為商品或出貨問題，由 FESTIA 處理相應費用；個人因素退貨則由顧客承擔運費，商品須保持未使用、配件完整且不影響二次銷售。
When will I receive my refund?
Approved refunds are returned to the original payment method after the returned item is received and inspected. Bank or payment-provider processing time may vary. 退回商品經收貨與檢查後，核准退款將原路退回；實際入帳時間依銀行或支付服務商而異。
Read the full Returns & Refunds Policy｜查看完整退換貨政策
Payment｜付款
Which payment methods are accepted?
Payment options can include major cards, PayPal, Google Pay and Shop Pay. The methods available for your market and device are displayed at checkout. 可用方式可能包含主要信用卡、PayPal、Google Pay 與 Shop Pay；實際選項以結帳頁顯示為準。
Is checkout secure?
Checkout and payment processing are handled through Shopify's secure checkout. FESTIA.co does not display or store your complete card number. 結帳與付款由 Shopify 安全結帳系統處理，FESTIA.co 不會顯示或儲存完整卡號。
Orders & account｜訂單與帳戶
Where can I view my order?
Use the email address associated with your purchase to sign in to the customer account area and view available order details. 請使用下單時的電子郵件登入顧客帳戶，以查看可用的訂單資訊。
Can I change or cancel an order?
Contact support as soon as possible. Changes or cancellation cannot be guaranteed after fulfillment has started. 請儘快聯絡客服；訂單開始處理或出貨後，恕無法保證可以修改或取消。
Customer support｜客服
How can I contact FESTIA.co?
Email support@festia.co. You can also use the store's Contact page. Taiwan support: +886-3-534-5038, Monday–Friday 09:00–18:00 (UTC+8); LINE: @535fuqhe.
For order-related questions, include the order number and the email address used at checkout. 訂單相關問題請提供訂單編號與下單電子郵件。